It is imperative that clients feel themselves to be active participants in the therapeutic process and to work in collaboration with their therapist. I encourage all my clients to freely express any concerns or problems they may have in relation to our work together or to me as a practitioner. This can often be a useful opportunity to deepen the relationship and enhance the honest communication between client and counsellor.

In order to empower my clients in this regard, I urge them to acquaint themselves with COSCA’s Statement of Ethics and Code of Practice. Should they consider that I have not lived up to these standards, I would sincerely wish that we could work with the issues within the therapeutic relationship. Where that isn’t possible or where the client wishes to take their concerns further they can find information on how to lodge a complaint in COSCA’s Complaints Procedure.